If you would like to contribute a guest post, either send it to us via email or contact us first to discuss your idea.  Potential post could be anecdotes, lessons learned in the field, first hand experiences, tactics and suggestions, product reviews, even suggested links.

We also welcome comments in response to posts, but we also know that comments in blogs tend to get out of hand if left unmoderated.  So we publishing are a few ground rules for leaving comments.

Rule for Comments

You must be a registered user and logged in to leave a comment.  Please note that the login system for our SitRep blog is NOT the same as the login for our the store.  You can use the same password if you wish.  If you have an avatar, we are currently allowing their use.

Every comment will be reviewed before it is posted.  While legal an moral standards vary, the intent of this review is to not allow comments that are rude, offensive, or might be considered libelous or slanderous.  As a general rule, if you would not want your mother to pick up the local newspaper and read your comment, don’t post it.  If you write a comment in a moment of anger, save it and re-read it the next day.  You may think twice about posting it.

On a case-by-case basis we may choose to edit or sanitize your comment.  For example, if you make a salient point and then go off on a rant, don’t be shocked to see the rant deleted. Also, we may remove or replace curse words if we feel the content of the comment has merit.

Avoid pissing contests.  Or take them to the Forum, which is less heavily moderated.

Comments that are unrelated to the post will be deleted.  This includes Spam, of course.

If you are being critical of someone or something, please be objective, not subjective.  That means back your opinions up with facts, or give facts and let the reader form their own opinion.  For example, instead of saying “I hate the Brand X product and their customer service stinks!” say something that is factual, such as “I bought the Brand X product but their zipper failed in the first week. I tried to get a replacement but they did not return my emails or phone calls.  After two weeks, I gave up and bought the Voodoo Tactical product, which has held up very well.”

Comments are not the place to report a customer service issue. That is what email is for, or send call our toll free number: 1-877-5-VOODOO during East Coast working hours.

As part of the upgrade, we’re increasing our communications with  you — our customers and potential customers.  There are lots of exciting things going on at VoodooTactical.net, and we’ll be blogging about many of them right here. 

We feel communications is a critical part of customer service.  Here are some of the ways we communicate with our customers:

Phone:  We hate web sites where the phone number is buried or not present at all.  Makes us think it is a fly-by-night operation, or perhaps run out of someone’s garage.  So we provide our toll free number at the top of every page in our store and have knowledgeable customer service personnel on hand to answer your questions or take your order weekdays between 9 a.m. and 4:30 p.m. Eastern time, and often later into the evening.  Just call us at 919-384-9760 or toll free at 877-5-VOODOO. 

eMail:  A phone call normally gets you an instant answer during the work week, but eMail will get you an answer most evenings and over the weekend.  Please be as specific as you can in your email.  For example, if you are inquiring about a product, give us the exact product name or web address so we can better answer your question.  If you say something generic like “your tactical vest” that’s just likely to delay the answer since we sell several varieties of vests.

Forum: We’re created a forum where you can post questions about products or perhaps get input from other guys in the field who are using the same gear.  It’s brand new, so don’t expect a wealth of information there yet, but feel free to post there.

Order Status Updates: When you order something, you’ll get an email receipt immediately, another email the next business morning when the order is processed, and then an email when it ships.  Depending on when you make your purchase, it is likely you’ll get all of them within 24 hours.  We apologize in advance if you think this is too much darn email, but we’ve found that customers like to know when their purchase ships.

Reviews: As part of the new site, we’ve give you the opportunity to post reviews about products you have purchased from us so that you can share your experiences with other customers.  Please keep your feedback objective and your criticisms constructive. 

Field Trials: Want to show off your gear?  Send us a photo and a brief report from the field and we’ll consider posting it on the web site.  Anyone who’s submission is used gets a $10 coupon.  Also, we’re happy to blur out your face or any identifying patches, if you ask us to do so.

Twitter: We use Twitter to convey to our customers when a new product arrives or when a product that was backordered is back in stock.  VoodooTactical.net is different than many web sites in that we only sell what we have in stock.  This allows us to ship most orders within one business day.  The downside is that you may not find the exact color or size of an item you want.  (Often, there’ll be a picture of a black bag, but it will not show up as an option.  That mean’s its temporarily out of stock.)  Thankfully, we usually get a truck load of gear delivered every two weeks or so. 

Facebook: We’re also on Facebook and encourage you to become a fan of our page.  You can contact us there, but you’ll probably get a faster response if you email us directly.

Online Order Tracking and Order History:  by visiting http://www.voodootactical.net and clicking Login, you will be able to review your order history and track your packages.

We look forward to  hearing from you!